Refund Policy
Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Returns are only accepted for faulty items, and/or items that are damaged. Please note, there is no reimbursement for return shipping, and we do not accept returns for change of mind.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Do you accept exchanges for different t-shirt sizes?
We do not accept returns for change of mind, which includes returning t-shirts for a different size. We provide an accurate sizing chart link on top of each t-shirt product page. Please use this to choose the correct size for you before purchase.
Please contact us to be given your Return Merchandise Authorization Number. Please write this on the shipping label.
Please email: johnashleytees@outlook.com with your refund claim.
* To be eligible for a return, your item must be unused and in the same condition you received it.
* It must also be in the original packaging.
* To complete your return, we require a receipt or proof of purchase.
* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.
* Sale items are not eligible for refunds. If an item is discounted, it cannot be refunded.
Additional non-returnable items:
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at johnashleytees@outlookcom.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at johnashleytees@outlook.com and send your item to:
JohnAshleyTees
P.O. Box 2549
Rock Springs WY 82902
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Shipping
To return your product, you should mail your product to:
JohnAshleyTees
P.O. Box 2549
Rock Springs WY 82901
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.