Exchange/Refund Policy

We're sorry it has come to this! We’re not perfect, we won’t ever claim to be perfect. So, we understand things happen. At John Ashley Tees we want you to be satisfied with your order and your experience with us. Please read carefully about our following conditions for exchanges/returns and shipping/lost policies.

Our exchange and return policy are valid for 30 days after you receive your order. If 30 days have passed since your purchase, we unfortunately can’t offer you a return or exchange. Do not attempt to send back items if you will miss this window.

EXCHANGE POLICY

To start an exchange visit johnashleyteesreturns.com

All exchanges need to be for the same style, design, and color. If wanting a different style, design, or color, we cannot offer an exchange.

NOTE: The customer is responsible for shipping costs back to our warehouse. However, exchanges are shipped back out at no additional cost to the customer.

NOTE: Shipping costs are non-refundable. The customer is responsible for all shipping costs, including returns/exchanges.

NOTE: If your order was over $85 and qualified for free shipping, and you are returning items that will bring your order value below $85, we will deduct the cost of shipping from the refund.

 ELIGIBILITY FOR EXCHANGES

To be eligible for an exchange, your item(s) must be unworn, unwashed, in the original packaging and received back in new, re-sellable condition.

That Means Absolutely No to the following:

But not limited to…

  •        water marks
  •        deodorant stains
  •        perfumes
  •        animal hair
  •        make-up
  •        Coffee stains
  •        Burn marks
  •        Rips/cuts
  •        Etc.

Exchange requests are subject to refusal upon receipt if they don’t comply with these requirements.

RETURN POLICY

Please inspect your order upon reception and contact us immediately if the product(s) arrives to you with a defect, or we incorrectly send the wrong size, color or item. Customer must contact us as soon as possible. Once the customer proves their order was incorrect. We will be glad to send a prepaid return label that will be emailed to you for a return, and a replacement item will be reshipped at our expense. Or a refund request is also available at this point. Before sending back the package, please email us with all details first, including a picture of the issue, so we can decide the fastest way to resolve your problem to (ENTER COMPANY EMAIL). Without pictures, we cannot offer replacements or refunds. We inspect all returned items using the same requirements above for the exchange eligibility. We reserve the right to refuse any return that we deem ineligible. Once our warehouse has accepted the return (unused/unworn and in new and condition per exchange eligibility conditions), we will start the return process. Or if a refund is requested, a refund will be granted at this time.

NOTE: All items in our sales collection, sale-marked items, and any items that do not meet the return requirements, will not be eligible for refunds.

NOTE: If a customer attempts to return/exchange item(s) that do not qualify for a return/exchange, the customer will be sent an invoice to pay for the cost of shipping the item(s) back to them.

EXCEPTIONS / NON-RETURNABLE ITEMS

NOTE: We cannot accept returns on sale items or gift cards.

We also cannot accept returns for any of the following reasons:

  •        You ordered the wrong size. All our size charts are true to fit and posted on each product page. If you do need a new size, please contact us and we will start an exchange for a new size.
  •        You “changed your mind”
  •        Decide you don’t like the quality, material, style, or fit
  •        Death
  •        A relationship breakup
  •        You entered the wrong shipping address
  •        You departed the shipping address before you received the items
  •        Bought as a gift and “they don’t like it”

SHIPMENTS DAMAGED/LOST OR NOT RECEIVED 

NOTE: John Ashley Tees is not responsible for lost, unclaimed, damaged, missing, and/or undeliverable packages.

We cannot be held responsible/liable for any packages that show delivered, but customer states they were not received. You must take this issue up with the shipping carrier.

In the event of a missing package of orders we will offer a replacement order sent out to you. (This only applies to packages that were never delivered to you).

If your package was delivered (tracking shows delivered) but you did not receive it, it is your responsibility to contact the post office, Fedex, UPS, or other shipping carrier and resolve the issue.

John Ashley Tees Shipping Address (Our address for customers to ship exchange/returns to)

          JohnAshleyTees

         P.O. Box 2549

         Rock Springs WY 82901

JOHN ASHLEY TEES COMMITMENTS

At John Ashley Tees we will strive to do our best to help in all situations. Please contact us at contact@johnashleytees.com with any other issue or questions and we will do our best to come to a reasonable outcome.