Exchange/Return Policy

We're sorry it has come to this! We’re not perfect, we won’t ever claim to be perfect. So, we understand things happen. At John Ashley Tees we want you to be satisfied with your order and your experience with us. Please read carefully about our following conditions for exchanges/returns and shipping/lost policies.

Our exchange and return policy are valid for 30 days after you receive your order. If 30 days have passed since your purchase, we unfortunately can’t offer you a return or exchange. Do not attempt to send back items if you will miss this window.

EXCHANGE POLICY:

To start an exchange, visit https://johnashleytees.com/pages/exchanges-refund-request.

All exchanges need to be for the same style, design, and color. If wanting a different style, design, or color, we cannot offer an exchange.

NOTE: The customer is responsible for shipping costs back to our warehouse. However, exchanges are shipped back out to at no additional cost to customers.

NOTE: Shipping costs are non-refundable. The customer is responsible for all shipping costs, including exchanges/refunds.

NOTE: If your order was over $85 and qualified for free shipping, and you are returning items that will bring your order value below $85, we will deduct the cost of shipping from the refund.

 ELIGIBILITY FOR EXCHANGES:

To be eligible for an exchange, your item(s) must be unworn, unwashed, in the original packaging and received back in new, re-sellable condition.

That Means Absolutely No to the following:

But not limited to…

  •        water marks
  •        deodorant stains
  •        perfumes
  •        animal hair
  •        make-up
  •        Coffee stains
  •        Burn marks
  •        Rips/cuts
  •        Etc.

Exchange requests are subject to refusal upon receipt if they don’t comply with these requirements.

RETURN POLICY

Please inspect your order upon reception and contact us immediately if the product(s) arrives to you with a defect, or we incorrectly send the wrong size, color or item. Customers must contact us as soon as possible. Once the customer proves their order was incorrect. We will be glad to send a prepaid return label that will be emailed to you for a return, and a replacement item will be reshipped at our expense. Or a refund request is also available at this point. Before sending back the package, please follow our exchange/return request(enter link) and email us with all details first, including a picture of the issue. Without pictures, we cannot offer replacements or refunds. We inspect all returned items using the same requirements above for the exchange eligibility. We reserve the right to refuse any return that we deem ineligible. Once our warehouse has accepted the return (unused/unworn and in new and condition per exchange eligibility conditions), we will start the return process. Or if a refund is requested, a refund will be granted at this time. We will send you an email to notify you that we have received your return item(s). We will also notify you of the approval or rejection of your returns.

FOR REFUNDS ONLY: If you’re approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

LATE OR MISSING REFUNDS: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [insert email address].

NOTE: All items in our sales collection, sale-marked items, and any items that do not meet the return requirements, will not be eligible for refunds. Also we unfortunately cannot accept refunds/returns on gift cards.

NOTE: If a customer attempts to return/exchange item(s) that do not qualify for a return/exchange, the customer will be sent an invoice to pay for the cost of shipping the item(s) back to them.

EXCEPTIONS / NON-RETURNABLE ITEMS:

We also cannot accept returns for any of the following reasons:

  • You ordered the wrong size. All our size charts are true to fit and posted on each product page. If you do need a new size, please contact us and we will start an exchange for a new size.
  • You “changed your mind”
  • Late Delivery – John Ashley Tees are not responsible for item(s) once shipping carrier is delivering item(s) even if the item(s) arrives too late and the customer states they don’t need item(s) now
  • Wardrobing – You wore it once or few times and now you don’t want it
  •  Decide you don’t like the quality, material, style, or fit
  •  Death
  •  A relationship breakup
  • You entered the wrong shipping address
  • You departed the shipping address before you received the items
  •  Bought as a gift and “they don’t like it”

SHIPMENT DAMAGED/LOST OR NOT RECEIVED: 

NOTE: John Ashley Tees is not responsible once packages are in route with shipping provider for lost, unclaimed, damaged, missing, and/or undeliverable packages.

We cannot be held responsible/liable for any packages that show delivered, but customer states they were not received. If your package was delivered (tracking shows delivered) but you did not receive it, it is your responsibility to contact the post office, FedEx, UPS, or other shipping carriers and resolve the issue.

In the event of a missing package of orders we will offer a replacement order sent out to you. (This only applies to packages that were never delivered to you).

John Ashley Tees Shipping Address: (Our address for customers to ship exchange/returns to)

          John Ashley Tees

         P.O. Box 2549

         Rock Springs WY 82902

JOHN ASHLEY TEES COMMITMENTS:

At John Ashley Tees we will strive to do our best to help in all situations. Please contact us at johnashleytees@outlook.com with any other issue or questions and we will do our best to come to a reasonable outcome.